@Tharp-
Log into your account at http://my.roku.com, scroll down to your connected devices, and cancel Guest Mode for the device in question.
Roku Guest Mode info: https://support.roku.com/article/360015612834
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
