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Community Moderator
Community Moderator

Re: Express 4K+ will not go to Home screen after initial boot, turns off

We appreciate you for clarifying, @scott205.

Since you've mentioned above that you already changed the sound selections, please be aware that the sound feature can only be heard when navigating to your Roku Home screen. 

If you are in a specific app selecting the movies you want, the feature will not work because you are in a different domain. May we know if the sound also disappears even when navigating to your Home screen? 

We'll be looking forward to your response. 

Kind regards,

Carly Y.
Roku Community Moderator
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Streaming Star

Re: Express 4K+ will not go to Home screen after initial boot, turns off

Had this ROKU a good 6 months. Always worked until recently. Reboot to home screen...ROKU letters bounce and make the sounds, which sometimes is silent as well. Today 'ROKU' bounced and made the default sound. I went to several apps on my home screen, which sound selection then was quiet. The other day went I went to apps it made the selected sound choice but then went silent again when rebooted again. I have unplugged both HDMI/USB power twice...no difference. THX!!!!!

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