Features, settings & updates

[Sunshine44]

Dear Roku, 

II recently bought a Roku TV from Best Buy and I'm already considering returning it because from the minute that it plugged in and I got it hooked up it is at least 3 to 5 seconds behind on every show that I stream regardless of trying the steps to reset it by system reset it is still behind so either your processing power in this TV sucks or the fact is that it just can't handle the streaming speed on my internet because I have broadband internet from Xfinity and it doesn't seem to want to keep up with the speed and I tried to adjusting settings through my Fandango at home app and it tells me I have to go through the TV so obviously your TV isn't worth its weight so I'm going to return it I just figured I would let people know because this isn't what I paid $300 some bucks for for streaming television only to find out it can't even handle the streaming capacity of the internet and so now it's at least five to seven seconds behind everything I'm going back to my Google TV box

[RokuRiamie-D · Accepted solution]

Hi @Sunshine44,

Welcome to Roku Community.

Thank you for reaching out to us about this issue with your Roku TV closed caption being out of sync with the Fandango at Home channel. We do appreciate the troubleshooting steps you have taken to try to fix the issue, and we apologize for any inconvenience this may cause you.

If this is happening only on this channel, we recommend restarting your Roku TV by powering it off, unplugging it from the power outlet, and plugging it back in after 10 to 20 seconds.

For reference you may check this support article: How to system restart or factory reset your Roku streaming device

If the issue persists, we suggest contacting the Fandango at Home channel support directly. You can reach them here: Fandango at Home Channel Support

I hope this information will help you to resolve the issue.

Regards,
Riamie