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Close captioning does not work on my Samsung smart TV. The tv is only 1 year old. I have went into the "Settings and Account" - "Captions" and turned on "Caption Mode" and also set the "Caption Style" but CC does not work. I also tried to log into my account thinking that if I sign in on my Samsung TV it might resolve the issue. I scan the QR code and it takes me to a page where I am to enter the "activation code" from the TV screen but it will not accept the activation code. I have shut the TYV down several times and retried signing in and each time it will not accept the activation code.
Can you let us know if this is affecting all the apps or just one in particular? Also, when did you first start noticing this issue? Lastly, can you provide the Roku device's model number? (underSettings > System > About).
As I stated, this is not on a Roku device but a Samsung Smart TV. It first started when I first installed the app. I have enabled the Cc and set the CC format but Cc does not come on.
Thanks for keeping us in the loop about this. Can you clarify if the issue is just with certain apps or all of them? Also, is there a Roku device connected, or are you just using the Roku app?
In this matter, we recommend that during playback, you click the pause button on your remote. Once you do this, a status bar will appear with an option for "Caption and Audio Track." Please select this option and enable the captions.
As previously mentioned I have already done this several times. I have even removed the app twice and reinstalled it. It still does not have closed captions.
Thanks for clearing that up! We'll pass this issue on to the team. If you could send over a picture or video of where the issue happened, or even just a shot of the content, that would really help us out!
We look forward to your responses and gathering your details.
