Features, settings & updates

[RokuDanny-R]

Hi everyone,

Thanks for the post.

We would be more than happy to look further into this issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[FahimLolo]

@RokuDanny-R 

Here is info:

• 3920CA-ROKU PREMIERE
• YH002W339269
• 053062339269
• 10.5.0-BUILD 4208-91

(Am hoping someone won't be able to hack my house with this info...)

• issue ID is 69-054-618

(as soon as I push home it stops casting so not sure if you will identify issue).

[RokuDanny-R]

@FahimLolo

Thanks for the follow up and providing us with your information.

I have passed it along to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this thread.

Thanks,
Danny

[cesar_rk]

A year later and no update. Safe to say this bug fell by the wayside.

[RokuDanny-R]

@cesar_rk

Thanks for the post.

Please be aware that this thread was originally opened for an older OS. If you are still experiencing an issue with the latest OS 11.5, we would recommend searching for another thread related to the issue you are experiencing, or if non exist, creating a new thread regarding what you are experiencing.

We will be closing this thread out.

Thanks,
Danny