Features, settings & updates

[bradytech]

I work at a school and for the last 5 years or so, we have been projecting in classrooms by plugging a Roku streaming stick into the HDMI port on the back of the projector and connecting our devices (macbooks, iPads, phones) via Airplay to the Roku. Randomly throughout the last month, there have been 7 teachers tell me their computer won't connect via airplay to the Roku anymore. The Roku shows up on the list of devices to airplay/mirror to, but it just spins until the error pops up that says it couldn't connect. Here are the troubleshooting steps I have tried (some worked for a day and then it just goes right back to not being able to connect):

• Restarted Roku and Computer
• Checked for updates on both Roku and Computer
• Checked Wifi connection to make sure both devices are on same network and have good signal strength
• "Forgot" the network (wifi) on both devices and reconnected to it on both devices
• Tried other computers and devices and they won’t connect either
• Plugged in the Roku power cord into an actual outlet, not the back of the projector
• Made sure airplay is turned on for both devices
• Factory reset the Roku and tried again
• Tried a brand new Roku out of the box

I have talked to Roku support and they tell me it's because there is a glitchy network connection. We have tons of access points throughout our entire building including in each classroom. I checked the connection from our access points to the Roku, the connection is really good.

[RokuEmmanuel-D]

Welcome to the Roku Community, @bradytech!

Thanks for reporting this issue to us. We understand how important this feature is for you and we want to help you sort this out. 

To assist us in the investigation, please provide the information below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• iOS version and iPhone Model
• Photo or short video of the exact behavior of the issue

Let’s keep the conversation going. Please get back to us!

Thanks,
Emman

[bradytech]

Since there are several Rokus with this issue I am only going to give you one for reference:

• Model: 3810X - Roku streaming stick+ (but there are others with this issue that are Roku Streaming Stick 4K)
• SN: YH00G2490842
• ID: 21316G490842
• Software version: 14.0.4
• Tracker ID: 42-510-864
• iOS Version: 18.2 Model: iPad Pro 11-inch (M4) - but this is happening with various devices such as other laptops, phones, iPads, etc.

I cannot provide images or a video but I will explain in detail:

1. I turn on the Roku and make sure it is connected to the Internet
2. On my device I go up to the top right panel and choose “Screen mirroring”
3. From there I try to find the Roku on the list to airplay to, but sometimes it doesn’t even show up at all.
4. If it does show up, I click on it and the icon spins like it is trying to connect to the Roku
5. It continues to spin and about 20 seconds later, I get an error on the screen that says “Could not connect to ‘Roku name’”
6. After trying all of the troubleshooting I listed previously, they either don’t work at all or work for about a day and then the issue continues to happen.