Features, settings & updates

[uruchiwo]

For the past month or so, when I go to hook a phone up to Roku tv, it shows the Airplay symbol on the screen, and then Roku goes back to its Home Screen. On the phone, it says it’s connected to the TV.

I’ll disconnect and keep trying to do it and it finally ends up working. Not doing anything specific to get it to work, but it just finally decides to work after a few attempts. Is this happening to anyone else? What should I do?

[RokuEmmanuel-D]

Hi, @uruchiwo.

Thanks for flagging this matter to the Roku Community!

We are curious about the Airplay issue you're encountering with your Roku TV and are here to investigate what's causing the problem.

To help us dive into the roots of your concern, kindly check the following points provided below:

• Does the issue occur after a software update on your TV? If so, can you please provide the latest software by navigating to Settings > System > About?
• Have you tried doing a system reboot? Settings > System > Power > System restart. This will restore the normal performance of your Roku TV.
• Can you also check if the Fast TV start feature on your Roku TV is turned on? Settings > System > Power > Fast TV start.
• If the issue is unresolved, please send us a photo or a short video clip of the issue you're encountering.

In the meantime, you can visit this support article: How to use AirPlay and HomeKit with your Roku streaming device.

We are anticipating your update.

Regards,
Emman