Features, settings & updates

[uruchiwo]

For the past month or so, when I go to hook a phone up to Roku tv, it shows the Airplay symbol on the screen, and then Roku goes back to its Home Screen. On the phone, it says it’s connected to the TV.

I’ll disconnect and keep trying to do it and it finally ends up working. Not doing anything specific to get it to work, but it just finally decides to work after a few attempts. Is this happening to anyone else? What should I do?

[RokuEmmanuel-D]

Hi, @uruchiwo.

Thanks for flagging this matter to the Roku Community!

We are curious about the Airplay issue you're encountering with your Roku TV and are here to investigate what's causing the problem.

To help us dive into the roots of your concern, kindly check the following points provided below:

• Does the issue occur after a software update on your TV? If so, can you please provide the latest software by navigating to Settings > System > About?
• Have you tried doing a system reboot? Settings > System > Power > System restart. This will restore the normal performance of your Roku TV.
• Can you also check if the Fast TV start feature on your Roku TV is turned on? Settings > System > Power > Fast TV start.
• If the issue is unresolved, please send us a photo or a short video clip of the issue you're encountering.

In the meantime, you can visit this support article: How to use AirPlay and HomeKit with your Roku streaming device.

We are anticipating your update.

Regards,
Emman

[Nikobebop]

i have this same problem. I have done everything they said to do (update/restart/etc). My phone is up to date. Have also checked screen mirroring  settings and made sure i am allowing devices.  connect my phone and the airplay icon comes up, but immediately cuts off back to the roku homescreen, and my phone still says it is connected to the tv. Also i know it is not a network disruption as i can stream from youtube to the roku and change/pause videos with ease, only when trying to screen mirror and/or airplay does this happen. Started a few months ago and only happens with my phone. Not a problem with other peoples phones- but have seen other people report this online. Hoping it can be fixed somehow 🙏

[RokuEmmanuel-D]

Welcome aboard! Thanks for reaching out here in the Roku Community. 

We completely understand your frustration about the Airplay glitching on your Roku TV when you tried to use it. We'd like to dig deeper into this so we can help sort things out quickly. 

Could you provide the necessary details below so we can have visibility on the affected device?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

We are looking forward to your prompt response. 

Thanks,
Emman