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Airplay audio working but can't see landscape picture

ON ROKU TV not device. When airplaying my picture comes up fine until I try to play a video in landscape mode. I can hear the audio but I have a black screen. I saw some suggestions to change the display type but cycled through them all and no change.

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RokuDanny-R
Retired Moderator

Re: Airplay audio working but can't see landscape picture

@amandasmith_29

Thanks for the post.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 

With more detailed information, we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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