Features, settings & updates

[lpm4]

Model: 3920X - Roku Premiere
Serial number: YHO0A7162928 (K429AA162928)
Software version: 10.5.0 • build 4208-91
Timestamp:2022-04-28T21:48:097
Please use issue ID 28-169-788 to report the current
issue.

[twister2116]

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

4230X-Roku3, 632613191143, 10.5.0 Build 4208-04.

-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

43-169-873.

-steps to reproduce the issue you are seeing

As described: Clicking 'Apple Airplay and HomeKit' from the Settings Menu gives a black screen with "Airplay" in white text, which promptly vanishes back to the Settings Menu.

-when did you start seeing this issue occur

Month ago?  Worked previously (though sporadically.)

-any relevant screenshots that will help us understand what you are experiencing.

Report tracker.Choose Airplay...Promising start...And back again, no AirPlay.

[RokuDanny-R]

@lpm4 @twister2116

Thanks for the posts.

I have passed along your concerns and information to the appropriate Roku team to investigate further.

Thanks,
Danny

[michc-121]

We're having the same issues with Airplay although we had no problem until a few months ago.

Now it connects very briefly, video plays normally for one or two seconds then we get the Airplay screen. 

Roku Premiere: 3920CA

Serial Number: YH00HF 425207 (05299H425207) 

Software version: 11.0.0 Build 4193-91

Timestamp: 2022-05-31T01:24:42Z

Issue ID: 07-216-084

[RokuDanny-R]

@michc-121

Thanks for the post.

I have passed along your information and concerns to the appropriate Roku team to investigate further.

Thanks,
Danny

[lpm4]

It’s been two months lol. Have you heard back from Roku support? seems like they don’t care. 

[twister2116]

Amazingly, it just started working again after several months.  Was there a software upgrade?  Seems to be since my SIM card had to be reformatted.

Just streamed video off my phone like a champ.  Thanks for whatever you did.

[Shivani]

Hi,

roku device model-C104X

Serial no.- x00000R6YY8V(S035A9C6YY8V)

Software version-11.0.0

issued Id- 8V-289-215

when i select airplay and homekit settings , nothing shows up…i see my roku device option in my phone for mirroring but when i click on it ….it shows UNABLE TO CONNECT TO TCL ROKU TV …

Thanks,

Shivani.

[RokuDanny-R]

@Shivani

Thanks for the post.

Can you please specify what is happening on screen when you try to Airplay to your Roku device?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[vspeed]

This continues to happen as I reported a long time ago--no change--and as described by many users.  Get the AIRPLAY splash screen after selected AIRPLAY setup in the settings menu.  The AIRPLAY setup function is not running for me.