Hi @LauraEckert,
Welcome, and thanks for posting to the Roku Community!
We'd like to know the issue you've been having with your device to help you, but we need more details.
Refer to these questions to better identify the issue you're experiencing:
- What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
- When did the issue start?
- Are you receiving error messages or codes when accessing the channel?
- Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
- What specific troubleshooting steps have you taken so far to resolve the issue?
With more information, we can assist you further. Please keep us posted on what you find out!
All the best,
Chel
Jecheal R.
Roku Community Moderator
