Discussions

[Liz3590]

my TV looks the exact same way except mine didn't get dropped I've had it mounted on my wall since I bought it and the other night I heard something sounding like something fell or g

ot dropped and when I walked out my TV looked like that. I contacted the manufacturer and they had me do a whole bunch of different things which did not fix it and they said that I've had my TV too long to get covered by any warranties so I'm not very happy since I only bought it about a year ago. with financial situations these days I definitely don't have the money to buy a new TV so I'm hoping there's a solution to fixing this on the cheaper side. I would hate to have to cancel all of my Roku streaming accounts which unfortunately are quite a few but if I don't have a Roku TV to watch them on there's no sense in keeping them.

[RokuTakashi · Accepted solution]

Hi, @Liz3590 

Greetings, and welcome to the Roku Community.

Thanks for sharing the experience you've had with the lines on the screen on your Roku TV, and we understand your situation. For this matter, we recommend working with Onn's support directly and inquiring further about other options on how to fix the lines on your screen since this is a hardware-related issue. They can provide a series of options to consider for your Roku TV's situation.

For more information, you can reach them at Contacting Support for your Roku TV.

We hope this will be sorted out soon.

Best wishes,
Kash