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Level 7

pixels all over roku screen

Just paired up new voice remote pro to my existing roku tv. Worked for a while and  then all of a sudden  the tv screen became very pixelated. It's bad enough that I cannot use the tv in any Roku function. Can get Sling to work off the remote button but that is all. Cannot get Netflix or others to connect. Very garbled.

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Community Streaming Expert

Re: pixels all over roku screen

First thing I'd try would be a system restart.  Settings - System - Power - System restart.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Level 7

Re: pixels all over roku screen

Thanks for your suggestion. Since my posting I had to do a Roku factory reset to clear the problem.

My guess is the Voice Remote Pro got confused at some point because just before the Roku crashed I was getting responses similar to "that feature/function is not yet available". After several of these it crashed...thus the scattered pixels.  Since the full factory reset was performed it has been working fine.

I  hope this post may be of some help to others in the future.



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