Discussions

[alexistomcal]

Every time I go to set up my apple airplay, the screen turns black and says “airplay” then it goes back to the screen I clicked on. I have tried to reset everything and it still won’t work. 

[lenafication]

Same here. Roku Support any advice?

[RokuDanny-R]

@alexistomcal @lenafication

Thanks for the posts.

We would be more than happy to look into this issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to investigate further.

Thanks,
Danny

[lenafication]

Hello Danny, thanks for looking into this. (ios new scan text is a godsend for this!)

Roku TV 7215X

Hisense model 55R6+

Serial number YN007E283673

Software version 10.0.0 • build 4209-39

Device ID  HWD8C7283673

Model: 7215X

- Roku TV

Serial number: YN007E283673 (HWD8C7283673)

Software version: 10.0.0 • build 4209-39

Timestamp:2021-11-11T21:22:40Z

Please use issue ID 73-453-442 to report the current issue,