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MONIE22
Level 7

Remote compatibility assistance

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Hello, My TCL Model number is 55US57-w. I need a new replacement remote. This model number is not known when you enter it to find remote capability. Help is needed as my dog chewed the remote. I work and those at home can't use my phone as a remote so i am in need of a new remote. 

Thanks

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote compatibility assistance

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@MONIE22

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Remote compatibility assistance

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All Roku TVs from TCL use the same set of infrared control codes.

Here's a TCL Roku TV remote for 7 bucks on Amazon: https://www.amazon.com/dp/B078T633Q9/ref=aod_recommendations_asins_0

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote compatibility assistance

Jump to solution

@MONIE22

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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