ask a quesation and get to an actural customer service person
why is it sooooooo hard to submit a question to this scam-bag? "contact us" is totally worthless as are all FAQs if there is nothing related to your topic. Talk about poor customer service, these guys set the bar.
For further assistance with account and billing-related issues, please reach out to our Support team directly here: https://support.roku.com/contactus. Then select 'Account, Payments & Subscription' option on the page. They are most suited to help you in this situation.