Hey Mark,
My 58" Sharp/Roku television went completely dead while I was watching it, never to work again, literally ONE MONTH AFTER THE ONE YEAR WARRANTY. Still unbeknownst to me as to why, when I looked at my receipt to check the exact day I bought the TV, I saw the $40 charge for an extended 3 Year Warranty. Obviously, I was both upset when I saw the date and happily surprised when I saw the warranty. I must say that dealing with SquareTrade (a company within Allstate Insurance who handles such claims) was a very seamless and easy claims process, and I received the check for the cost of the dead television 3 days later. That all being said, I still feel the sting of the entire circumstance.
I had contacted Sharp (good luck trying to find a way to connect with anyone at Roku), and was told that since the 1 year warranty had expired, I was out of luck. I have posted this before, but it needs repeating because this type of treatment is wrong on every level. Gone are the days when Sharp and other like companies took pride in the products they put in front of customers. In 1979 Sharp set up the Sharp Manufacturing Company of America to create a manufacturing base in the U.S. However, as of January 2019, all Sharp brand TVs sold in the United States are made by Chinese manufacturing company Hisense (thus your reference to that company). Why would such a foreign company have any pride in the product they put in front of those of us in the U.S.? I think by now, we all know the answer to that question.
