I call bullsh-t how does a screen hanging on a wall get cracked with no one touching it? I will not be using your products again and will relay my experience to all who will listen. Sent from my iPhone On Dec 17, 2023, at 11:26 AM,
Service <service@hisense-usa.com> wrote: Hi Thomas Major, Thank you for contacting Hisense Customer Support. This email is to confirm that your TV has a cracked screen. Please bear in mind that while the outer screen may not show the crack, the inner LCD screen is broken which is causing lines in the screen. Regrettably, this is considered an accidental or physical damage, which is not covered under our manufacturer's warranty. As such, we are unable to repair any parts of this unit. We do not sell replacement screens. Kindly contact a local technician or electronic store for assistance with the repairs. If you had purchased an
purchased an extended warranty with your place of purchase, you may speak with them regarding your extended warranty.
We apologize for any inconvenience this may have caused.
Your incident number is H2986818.
Please contact us at (888) 935-8880 for additional troubleshooting or if you have any questions (M-F from 9 am to 9 pm Eastern time, S/S 9-6 Eastern)
