Discussions

[AliDave1022]

My wife and I bought a Westinghouse 43” Roku tv in November 2022 and whenever we stream anything on prime video, Netflix, Hulu, Plex, AppleTv, Vudu, or any other streaming services the tv freezes and then reboots again. Any suggestions on how to fix it?

[RokuKariza-D · Accepted solution]

Hey @AliDave1022 

Thanks for bringing this to our attention.

We would recommend performing a factory reset on your Roku TV to see if that will resolve the issue you're experiencing.

Perform the following steps with your Roku remote or the Roku mobile app.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Advanced system settings
5. Select Factory reset
6. Select Factory reset everything
7. Follow the on-screen instructions

For more information, check out this link: How to system restart or factory reset your Roku streaming device

Keep us posted!

All the best,
Kariza

[AliDave1022]

Thank you so much for your help! It fixed the issues. 

[RokuKariza-D]

@AliDave1022 

Appreciate the update.

We are glad your issue with your Roku TV has been resolved. In case the issue resurfaced, please let us know so we can assist you further.

Have a great day!

All the best,
Kariza