Forum Discussion

Prtyeyes's avatar
Prtyeyes
Channel Surfer
3 years ago
Solved

Watching Newsmax live crashes Roku TV

Whenever watching NewsMax live for a certain period of time it crashes to homescreen. Anyone else experience this on a TCL Roku Streaming TV?

  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Jim18411 timevans18 

    Thanks for the post.

    If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

    We appreciate your understanding. 


    All the best,
    Kariza

24 Replies

Replies have been turned off for this discussion
  • Jim18411's avatar
    Jim18411
    Reel Rookie
    3 years ago

    I am having the same issue. Newsmax will be gone for approximately five minutes before it crashes. I have deleted the Newsmax app and reinstalled it. However, that did not help

  • skaybird's avatar
    skaybird
    Newbie
    3 years ago

    Newsmax live news broadcasts freeze everytime we try to view. Either on our TCL Roku installed, or the Sceptre with a Roku device. Other channels are fine! 

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi skaybird,

      Congrats on your first post in the Roku Community!

      Thanks for letting us know about the behavior you're seeing when streaming the Newsmax channel and we're sorry if you are having this issue.

      We recommend performing the below steps and see if you can resolve the issue:

      1. Remove the channel from the Roku device
      2. Restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
      3. Re-add the channel back to the Roku device

      If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

      Does this clear up the issue you are seeing? Please keep us posted.


      Best regards,
      Mary

      • timevans18's avatar
        timevans18
        Reel Rookie
        3 years ago

        I did this twice and it still crashes. Is this the Roku way of censoring newsmax ?????

    • timevans18's avatar
      timevans18
      Reel Rookie
      3 years ago

      It is happening again this morning. Its Monday and I never made that connection. Its very annoying. Please fix this issue Roku !!

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi timevans18

        Thank you for the post!

        If your Roku TV is crashing when you try to watch Newsmax live, here are a few things you can try to troubleshoot the issue:

        Check your internet connection: A weak or unstable internet connection can cause streaming issues. Try resetting your modem or router, or contacting your internet service provider for further assistance.

        Restart your Roku TV: Try restarting your Roku TV. Make sure to do the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.  

        Update your Roku TV: Make sure your Roku TV is running the latest software version. You can check for updates in the Roku settings menu.

        Uninstall and reinstall the Newsmax channel: Try uninstalling the Newsmax channel, then reinstalling it from the Roku channel store.

        Check for other apps running in the background: Make sure no other apps are running in the background that could be causing performance issues.

        Contact Newsmax support: If the issue persists, contact Newsmax support for further assistance. They may have additional troubleshooting steps specific to their channel.

        We hope it helps!


        Warm regards,
        Lianna

  • Dramacox's avatar
    Dramacox
    Newbie
    3 years ago

    I also have difficulties watching Newsmax on my Roku TV. Tonight I had to restart it 4 times before being able to view the news. I usually get booted off at least once when starting the program, or after watching for a short time. I was able to watch Netflix with no problem, but when I change to Newsmax I was booted off. In fact I was on the site less than 5 minutes and I just now got booted off again. I will keep trying and listen on my phone until it lets me back on. This is ridiculous!! Wondering if this is political

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi Dramacox, 

      Thanks for your post. 

      We apologize to hear about your experience. Aside from restarting the channel, have you tried to remove the channel and see if it helps? Try doing this and keep us posted on how it goes. 

      To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

      For detailed instructions, refer to this Support link: How do I resolve channel playback issues?


      Regards, 
      Nimfa

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      3 years ago

      Dramacox 

      The standalone Newsmax channel/app seems to always have recurring issues on Roku.  The Newsmax developers will eventually fix it, and then a month or two later it will again have issues. (usually affecting the LiveTV programming).

      If you are just trying to watch LiveTV for Newsmax (rather than past shows), try watching it on the free channels/apps available on Roku like the Roku Channel ch.190 , PlutoTV ch 460, Plex, Rumble, KlowdTV, Xumo Play, TCL, and others. (All these free channels/apps carry Newsmax in their LiveTV sections/linear channels).

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi Rabbar56,

      Thanks for your first post in the Roku Community!

      We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

      • When did this issue first start occurring?
      • What kind of issue are you experiencing?
      • Do you receive any error codes or messages? If yes, please let us know.
      • Do you observe this behavior while using any other channel(s) on your device?
      • What troubleshooting steps have you taken so far to try to resolve the issue?

      With more detailed information, we will be able to assist you further. 


      Best regards,
      Mary

      • markbee's avatar
        markbee
        Newbie
        3 years ago

        Knocked me off at least a half a dozen times this morning...tried reinstalling the channel, but still the same.

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hey Prtyeyes 

    Thanks for reaching out here in the Community!

    Does the issue only occur on NewsMax or across other channels installed on your Roku device?

    If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

    Let us know how it goes.


    All the best,
    Kariza

  • sampson's avatar
    sampson
    Newbie
    3 years ago

    If you are experiencing issues with the NewsMax app on your TCL Roku Streaming TV, such as it crashing to the homescreen after watching for a certain period of time, there are a few steps you can take to troubleshoot the issue:

    1. Update the NewsMax app: Make sure you have the latest version of the NewsMax app installed. To check for updates, go to the Roku home screen, select the NewsMax app, and then press the * button on your remote. From there, select "Check for Updates" and follow the prompts to update the app if necessary.

    2. Restart your TCL Roku Streaming TV: Sometimes restarting your TV can help resolve software issues. To restart your TV, go to the Settings menu, select "System," and then choose "Power" and then "System Restart."

    3. Clear cache and data of the NewsMax app: Go to the Settings menu, select "System," and then choose "Advanced system settings." From there, select "Privacy," and then choose "Clear cache" and "Clear data" for the NewsMax app.

    4. Uninstall and reinstall the NewsMax app: If the issue persists, try uninstalling and reinstalling the NewsMax app. To do this, go to the Roku home screen, select the NewsMax app, and then press the * button on your remote. From there, select "Remove channel" and then follow the prompts to reinstall the app. 

    If none of these steps help, you may need to contact NewsMax or Roku support for further assistance.

    Regards:

  • Juliomnuel's avatar
    Juliomnuel
    Newbie
    3 years ago

    I've been trying to watch Newsmax tonight but after about 5 minutes it gives right out I had to restart it three or four times if I watch anything else other than the Newsmax my TV is fine

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hello Juliomnuel

      Does the issue only occur on a specific channel or across other channels installed on your Roku device?

      If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
      For detailed instructions, refer to this Support link: How do I resolve channel playback issues?



      Regards,
      Karla

      • cja7928's avatar
        cja7928
        Binge Watcher
        3 years ago

        Same issue.  doesn't crash on any other channel - only Newsmax.   Maybe I'm supposed to fall in line and watch CNN......

  • Greg24's avatar
    Greg24
    Newbie
    3 years ago

    how can I resolve the conflict between roku  and newsmax?

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      3 years ago

      I installed Newsmax this morning to test and it was having issues loading. (fail to load and then return to Home Screen).

      It currently now is loading and playing so perhaps try the Remove, Restart, Reinstall procedure again.  Throw in a router reboot as well.

      -----

      Greg24 

      There really is no way for the end-user to resolve the conflict.  It is on Newmax end (whether server, channel/app coding, etc).  Since there are other channels/apps that carry Newsmax, you may find less frustration watching it on one of these rather than the standalone Newsmax channel/app.