Forum Discussion

queenctown's avatar
queenctown
Binge Watcher
3 years ago
Solved

Voice remote commands freeze TV

Commands from my voice remote (like "channel xx" and "power off") all of sudden freeze up the TV.    It looks like it may have coincided with the latest software update.   I've reset the TV, re-paired the remote and checked for software updates.

Anybody experiencing this and/or know how to fix it?

  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hello Community users,

    Thanks for the posts regarding the issue you are experiencing.

    Please be aware that there was a service interruption impacting Roku Voice remotes with Alexa and Google. We believe this issue is now resolved.

    We would recommend checking to see if you are still experiencing an issue and keeping us posted.

     

    Regards,
    Karla

  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi Bmoralesjr18,

    A warm welcome here at the Roku Community!

    We'd be more than happy to assist you regarding your remote issues.

    Have you tried to perform a system restart? If not, follow the steps provided below:

    • Press Home
    • Scroll and select Settings
    • Select System
    • Select Power. If you do not see a Power submenu, skip to the next step.
    • Select System restart

    After doing that, you can try resetting your remote by pressing and holding the Back and Home button simultaneously for 20 seconds, then re-pair it right after.

    Let us know how it goes, and we'd be more than willing to continue assisting you with this.

    Warm regards,
    Carly

10 Replies

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  • queenctown's avatar
    queenctown
    Binge Watcher
    3 years ago

    It's suddenly started working again!    The only thing I changed was under "Advanced system settings, Control by mobile apps" to "Permissive".   It's a TCL TV.  

    • Prisoner428's avatar
      Prisoner428
      Binge Watcher
      3 years ago

      I just tried it myself. It did not work for me.

      After a few minutes it started working again.. strange. I wonder if that fixed it or if their recent update fixed it. It's also strange that that affected their own remote control. At any rate I'm glad that it's working now.

      • queenctown's avatar
        queenctown
        Binge Watcher
        3 years ago

        I have a feeling that was just a fluke,  I don't know the real reason it worked.     But it's obviously a problem across devices for at least some of us. 

  • tarzxf's avatar
    tarzxf
    Newbie
    3 years ago

    Using other devices (Alexa) also causes a freeze and eventual crash on 55S535

  • Prisoner428's avatar
    Prisoner428
    Binge Watcher
    3 years ago

    I started having a similar problem on 2/6/23. Whenever voice command is used to change inputs or channels my Hisense Roku TV will freeze then seemingly crash. After 1 or 2 system restarts it is back to the home screen. I tried system rest, re-pair remote, check update, reset network connections, clear cache, and hard factory reset. After all that I tired to use to Roku app and the same issue happened. On the app when microphone is used for anything it will kick me out and the TV will freeze, the app will say that the device is asleep and it will try to wake it. At this point the TV will crash and the app will lose connection. Other than this post I can't find any mention of it anywhere else that is close to what I am experiencing.

    • Thebassixx's avatar
      Thebassixx
      Channel Surfer
      3 years ago

      Same here brand doesn’t matter and voice control doesn’t matter can’t perform any voice commands at all without freeze and restart 

       

      hisense and tcl brands here 

      • Thebassixx's avatar
        Thebassixx
        Channel Surfer
        3 years ago

        Adding that all of my TVs show a last update date of Dec 12, 2022 mans checked today with no updates waiting