Discussions

[Crissy52]

My Roku tv works fine after about an hour or so the picture goes off and colored lines comes on the screen I have to reset it before it works again sometimes the remote works and sometimes it don't.

[RokuDanny-R]

@Crissy52 

Thanks for the post.

It's possible that the issue you are experiencing is a hardware issue. 

Have you tried contacting your TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

For a list of Roku TV manufacturers contact information, visit our Support page here: Contacting Support for Your Roku TV

Thanks,
Danny

[Yorkie]

My Sharp 50” screen suddenly got messed up today while I was installing a DVD player. I have turned everything off, unplugged & waited, factory reset!!! And nothing has changed.  The stripes are at the bottom and to the right on my screen.  How can I refresh the video?

I have a photo of the screen but don’t know how to add it to this. #sharp

[renojim]

@Yorkie, to add a picture click on the little camera icon above the box where you're entering the text in your message.

New users may not get that option, but I'm not sure.

[Yorkie]

[Yorkie]

Thanks. Do you have ideas of how I could fix this from home?

[RokuNimfa-C]

Hi @Yorkie, 

Thanks for getting in touch and providing additional information. 

This is related to a hardware issue. Have you tried contacting your TV manufacturer support yet to inquire further? Each Roku TV manufacturer provides direct support for their products running the Roku OS. Since your affected device is a Sharp Roku TV, we suggest reaching out to Sharp support to report the issue and for further help.

You can contact them here: Sharp Support


Regards,
Nimfa