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RokuJharra-Q
Community Moderator
Community Moderator

Re: Upgrading to Roku Ultra (4802R) seems to be a mistake. eARC problems with Sonos Arc.

Thanks for the clarifications, @connkall!

Our apologies for any inconvenience this may have caused you. We understand the frustration of encountering these eARC issues on Roku Ultra and would like to help as best we can. To do so, we kindly ask for your assistance by sharing with us the following details:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We look forward to your responses and gathering your details.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator
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msrtaylor
Channel Surfer

Re: Upgrading to Roku Ultra (4802R) seems to be a mistake. eARC problems with Sonos Arc.

😂I boxed mine up and returned it. 

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