I tried to turn on my Tv for the pass three days and it is just blank. I’ve tried turning it on and off multiple times. And that doesn’t work. I can hear sounds and the Tv is clearly on since I can see the Roku TV symbol in the top right corner, but it simply won’t do anything else, and I don’t know what to do.
Me too, although I am just a residential customer. At least 2/3 of my apps disappeared on ALL of my TV's. PLUS, my account information in ROKU disappeared!!!!! That includes my payment method. WTF, ROKU! Did I get malwared? Hacked? How scared should I be? And trying to resolve this with a REAL person is almost impossible. I got blocked by their automated system every time.
Now that I have a ROKU system on all my TV's, I feel like I am held HOSTAGE by their system, especially when it fails. Any advice... except to kick ROKU to the curb?
Hi FUDGE-RKU,
Thank you for reporting this issue to the Roku Community!
We understand that you're having issues with the missing channels on your Roku device. We're here to investigate and look closely into this.
May we know when did you start having this issue? What troubleshooting steps have you taken so far? Also, as per checking, we believe you owned multiple Roku devices. May we know if all devices are affected by the issue?
Please keep us informed.
All the best,
Janadee
Hello Janadee...
I reported our issue immediately on this message board. I was not successful in getting a real person from ROKU to respond to this. To troubleshoot on our own, we rebooted our router, rebooted the TV's and ROKU devices, and searched in the ROKU settings for any solutions there. None of that fixed the issue. We still have many apps missing and new ones are automatically added to our home screen that we don't want. I even deleted these apps only to have them appear again. We were also logged out of some of our apps that we use regularly.
We have been able to restore some of the apps that went missing, but we also cannot find some we had before. You cannot even search for it. It is MIA in your system. This issue exists on all of our TV's, and interestingly, even when we install or delete an app on one TV, it may or may not show up on all of them.
Whatever is happening inside ROKU is weird enough that it has us very concerned. I have been hacked before and I'd rather not have to recover from that again. Please, tell me what is going on!
Frustrated
Same here. Three ROKU devices and one ROKU TV and 98% of my Home Screen disappeared overnight. I don't think it's because the apps (channels) were out of date. They replaced what I had with Spotify, Disney — neither of which I had originally — and a version of Netflix for which I am no longer signed in. Everything else is gone, including my TV service provider. (If I press the shortcut on the remote that once linked to my channel app, am asked to install the app.)
Is it possible that the ROKU server where the account data is stored has been hacked? I changed passwords but, of course, that did not restore my apps. Neither did restarting. For all intents and purposes it's like I was signed out or have a new device, yet I am still signed in and none of the devices are new.
I'm not looking forward to reconfiguring everything as if I did a factory reset. Anybody know if this is a temporary glitch or will I have to re-do everything?
Have you unplugged the power for a few minutes? Simply turning it off and on doesn't really do anything.
I tried that as well, I unplugged it for 15 minutes three times.
Hi, Hero27
Thanks for posting, and welcome to the Roku Community.
We appreciate you sharing your experience with your Westinghouse Roku TV, and we understand that the screen is still blank after unplugging your Roku TV. For this issue, we recommend performing troubleshooting steps so that this will be addressed.
If you tried all other reset methods and your TV has not returned to normal operation, use the steps below to perform a complete reset.
Note: Performing this step will erase all of the data on your Roku TV, and you will need to reactivate the TV once more, including re-authenticating some apps that require your credentials.
We hope this information helps you to resolve the issue, and let us know how this goes.
Best wishes,
Kash
I have a 32’’ Magnavox Roku TV I’m not sure how old it is because it was my grandmother’s but today when I woke up the picture was not working but the sound was. I’ve unplugged everything, did a reboot and even a hard reset but I cannot get the picture to show up.
I don’t know anything about the warranty or even how old the thing is because as I’ve said it was my grandmother’s and she’s no longer here.
Any suggestions on how to fix or should I just get a new TV?
Hi, Community users.
We appreciate you for bringing this to our attention, and we understand the issue you are having with your Roku TV. Kindly be advised that we're currently aware of this, and our team is working on it.
For this matter, we first recommend performing a system restart as a troubleshooting step to resolve the issue: Follow the steps below:
System Restart
Unplug the Roku TV from the power source for 1 minute, and plug it once more. Once this is performed, the TV will boot up.
If the issue persists after performing the steps provided above, we'd like to gather more information about this so that it can be forwarded to the appropriate Roku team. Please provide the following details below:
Once we have this information, we will be able to investigate further.
Best wishes,
Kash
Hello Community users,
Thank you for bringing this to our attention on the Roku Community!
We are currently aware of the problem and actively investigating it.
If your Roku TV's home screen is appearing blank, you can also attempt the following steps using your remote: press the Home button (five times), then the Up button, followed by pressing Rewind (twice) and Fast Forward (twice). This should initiate an automatic restart of your Roku device.
Please confirm whether the steps provided have resolved your issue.
If the problem persists, please assist us by providing the following details so we can escalate the case to our engineering team for investigation:
Note: We'll mark this post as solved, but if the instructions above don't resolve the issue for you, please let us know or reply to this thread for further assistance. We're here to help, and we'll be glad to assist you further.
Best regards,
Roku Community Team
