Discussions

[John348]

Found it is something to do with time zone not syncing up.

[RokuDanny-R · Accepted solution]

Hi everyone,

Thanks for your patience regarding this issue.

We believe this issue has been resolved. If you are still experiencing an issue, please provide more information about the issue you are experiencing so we can investigate further.

Thanks,
Danny

[btalon1]

Still some channels showing no data available..but its getting better...keep working on resolutions..not completely fixed but u are getting closer..

[Pedro123]

Issue fixed. Strange to see it happen at all.

Glad Community worked this time with alerting Roku to the problem.

Time zone suggestion seems the best explaination. 

[drummerboy6103]

Yay! My channel guide has reappeared! Thanks!

[DjwOhio]

Another related topic:

Still seems that there is a performance problem related to scrolling. The last update introduced this delay.

I suspect the delay is related to the changes made to the 'streaming' component of the Smart TV Guide which I had to (Re) disable on all TV's after the last Update. For those of us who have these TV's for the ASTC tuners the delay is quite annoying, though not a showstopper.

[Meginms]

My local channels appear on the TV guide but I’ve lost the Roku channels. One of my TVs still works and I can’t get the other one to show the Roku channels. 

[JDa419]

I got mine working again, for now. All I did was switch the guide's View Options from All Channels to Recent Channels and then back again. To find it, go into the guide, arrow all the way left so a channel is selected, and hit the options button on your remote.

[GM559]

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@RokuDanny-R wrote:

Hi everyone,

Thanks for your patience regarding this issue.

We believe this issue has been resolved. If you are still experiencing an issue, please provide more information about the issue you are experiencing so we can investigate further.

Thanks,
Danny

---

Everything working again thanks.

[TRHunter]

Thanks for fixing the issue. Whatever you did on your end did the trick, because nothing I did on my end resolved the problem.