Discussions

[changhau]

My wife and I bought our roku tv roughly 4y ago and have had no issues until update v13.1.4 then the screen just didn't work now after a factory reset it's now working but has a slow flash or pulse to the backlight I'm unsure what to do I also did a few power cycles that's how I got the screen back on.

[RokuCarly]

Welcome to the Roku Community, @changhau!

Thanks for bringing this to our attention. Rest assured that we will coordinate this with the team for further investigation. 

With this being said, kindly provide us with the following necessary details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• A photo or short video clip of it happening for reference. 

We'll be looking forward to your update!

Best regards,
Carly