Discussions

[ScottyA]

Same issue here

Version: 93F.04E12221A

serial number: X000000S9NS1

device ID: S077217S9NS1

hardware ID: C149X

TCL model: 50S435-CA

[James1959]

• TV is frozen in recovery loop have done everything possible ‼️TV was purchased in September of 2024 not happy 😒 

[C3b0]

I spent an hour on the phone with TCL support this morning, re-doing every single trouble shooting tip and the end result was that my TV was out of warranty, so unless ROKU creates the fix to unlock this software loop, I'm out of luck. Very disappointing. 

My older TCL has never had an issue, but this was a big FUBAR between TCL and Roku that needs resolved. 

[RecoveryLoopLov]

Following up.. Been a quiet week, hoped for some sort of possible solution by now.  Hard reset / recovery has no effect for most.   

For the lucky ones like me with a TV just outside of warranty they are essentially E-waste at this point, can we get access to the USB images archive?  Perhaps an old version can be used to coax some of these back to life.

[RokuArjiemar]

Hello Community Users!

We wanted to take a moment to update you on the status of the issue you reported. Our team is actively working on investigating the matter and gathering all relevant information.

We appreciate your patience during this process and are committed to keeping you informed. We aim to provide you with a detailed update as soon as we have more insights to share.

In the meantime, if you have any further feedback or questions, please feel free to contact us. 

Thanks,
Arjiemar

[ScottyA]

I left my tv unplugged for two days and when I plugged it in today it downloaded the update again through a wired connection to my router. This time when it restarted it exited the loop and factory reset on its own. I’m thankful I don’t have to get a new tv, as mine is only two years old. Hopefully the problem gets resolved for all the customers and this doesn’t happen again.

[tclinaz]

My TV just started the recovery mode loop.

Non stop.

Unplugged, press and hold the reset button on back, different LAN connections, different LAN cables, all the options, update, factory reset, and reboot. Nothing stops the loop.

TV info:

Version 30F.04E12221A

Serial Number YN00DY747646

Device ID 9S686D747646

Hardware ID 7104X

TCL model 49S405

Tried the USB fix and the TV says the current software is more up-to-date. Downgrade is not allowed.

Thank you for your help,

InAZ

[kandersen21]

Plugged mine back in after leaving it unplugged yesterday, reset and updated and it finally worked again!!

[StuckInBootLoop]

Hi Arjiemar,

Here's the info from the recovery screen. I cannot generate a Tracker ID. I am stuck in the Recovery Mode boot loop and have tried unplugging, draining excess power with the power button and pressing the Reset button. I've tried doing the system update with wireless, wired internet and a USB drive (said it would not revert to older software), and nothing is working. Please help! 

Version 30F.04E12221A
Serial number YN00AE772117
Device ID I1997A772117
Hardware ID 7128X
TCL model 43S425

[RokuArjiemar]

@StuckInBootLoop,

Thank you for the information.

We appreciate your concern and will relay this matter to the appropriate Roku team for a thorough investigation.

Thank you for your patience and understanding as we address this issue.

Cheers,
Arjiemar