Discussions

[theone1]

this is a tcl r635 model won’t connect to wifi anymore (had been using for over a year) but it will run on my mobile hotspot. i’ve tried soft restart, i even factory reset it and it’s still won’t connect . when i “set up connection” i get a green check on both wireless and internet connection it even says connected on the “about” screen for a couple of seconds and then changes to not connected 

[RokuDanny-R]

@theone1

Thanks for the post.

Can you let us know who is your ISP (internet service provider)? Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Sarah7736]

I have spent hours trying to fix this and when I unplugged the TV straight from wall and plugged it back it in, it started recognizing our Wi-Fi again.