Hi @ShellyCraig,
Welcome to the Roku Community!
We will be more than happy to take a closer look into this issue that you're experiencing. Could you please provide us with a photo or video of your running issue? Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)
With detailed information, we will be able to assist you further.
Thanks,
John
John
Roku Community Moderator