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CiderPunk
Level 7

Subwoofer is Paired but Disconnected - How Can I Connect it back?

Subwoofer is showing Paired but Disconnected - How Can I Connect it back?

I have a Roku sound bar and the software is up to date on that.

I have a flashing white light on my Subwoofer. 

Please help

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8 REPLIES 8\
RokuDanny-R
Roku Employee
Roku Employee

Re: Subwoofer is Paired but Disconnected - How Can I Connect it back?

@CiderPunk

Thanks for the post.

Have you tried the troubleshooting steps provided by our Support page here: How do I resolve issues pairing my Roku® Wireless Subwoofer?

Keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mitchelb1
Level 7

Re: Subwoofer is Paired but Disconnected - How Can I Connect it back?

I have same problem system worked fine for 2 weeks then acts like it updates but no sound thru sub

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RokuDanny-R
Roku Employee
Roku Employee

Re: Subwoofer is Paired but Disconnected - How Can I Connect it back?

@Mitchelb1

Thanks for the post.

Have you tried the troubleshooting steps provided in the link of my previous post?

If you are still experiencing an issue, can you please provide the serial number/device ID on the subwoofer? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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OwnerofDevices
Level 12

Re: Subwoofer is Paired but Disconnected - How Can I Connect it back?

I had the same issue, but my subwoofer seems to stay connected now, since the OS 10.0.0 was installed on my device recently. 

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CoachGibson
Level 7

Re: Subwoofer is Paired but Disconnected - How Can I Connect it back?

My subwoofer is doing the same thing.  Had been for awhile. I've done the rest..pairing. still nothing through soundboard. Model# 100027812

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OwnerofDevices
Level 12

Re: Subwoofer is Paired but Disconnected - How Can I Connect it back?

My issue went away with the update the 10.0.0 Operating System. You need to do a software update on your device. You do this from the system menu. 

 

How do I update the software on my Roku® streaming device? | Official Roku Support

Try that link above.  Should be a simple fix. 

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CoachGibson
Level 7

Re: Subwoofer is Paired but Disconnected - How Can I Connect it back?

My system says it is up to date. Any other suggestions?

I have went through the troubleshooting, resets.. only thing I gangrene done is the TV reset but I don't think that would affect the subwoofer.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Subwoofer is Paired but Disconnected - How Can I Connect it back?

@CoachGibson

Thanks for the post.

If you are still unable to resolve the issue, can you please provide us with your serial number/device ID on your subwoofer? Once we have this information we will be able to pass it along to our Support team to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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