Discussions

[CiderPunk]

Subwoofer is showing Paired but Disconnected - How Can I Connect it back?

I have a Roku sound bar and the software is up to date on that.

I have a flashing white light on my Subwoofer. 

Please help

[RokuDanny-R]

@CiderPunk

Thanks for the post.

Have you tried the troubleshooting steps provided by our Support page here: How do I resolve issues pairing my Roku® Wireless Subwoofer?

Keep us posted what you find out.

Thanks,
Danny

[Mitchelb1]

I have same problem system worked fine for 2 weeks then acts like it updates but no sound thru sub

[RokuDanny-R]

@Mitchelb1

Thanks for the post.

Have you tried the troubleshooting steps provided in the link of my previous post?

If you are still experiencing an issue, can you please provide the serial number/device ID on the subwoofer? I'll be able to assist you further from there.

Thanks,
Danny

[OwnerofDevices]

I had the same issue, but my subwoofer seems to stay connected now, since the OS 10.0.0 was installed on my device recently. 

[CoachGibson]

My subwoofer is doing the same thing.  Had been for awhile. I've done the rest..pairing. still nothing through soundboard. Model# 100027812

[OwnerofDevices]

My issue went away with the update the 10.0.0 Operating System. You need to do a software update on your device. You do this from the system menu. 

How do I update the software on my Roku® streaming device? | Official Roku Support

Try that link above.  Should be a simple fix. 

[CoachGibson]

My system says it is up to date. Any other suggestions?

I have went through the troubleshooting, resets.. only thing I gangrene done is the TV reset but I don't think that would affect the subwoofer.

[RokuDanny-R]

@CoachGibson

Thanks for the post.

If you are still unable to resolve the issue, can you please provide us with your serial number/device ID on your subwoofer? Once we have this information we will be able to pass it along to our Support team to assist you further.

Thanks,
Danny

[Bradley1]

My subwoofer and speakers are doing the same thing and the update did not help