Discussions

[Kewlee]

How do I fix this issue I just bought it and it's been doing this since I set it up. It's not the connection! I've reset it. I updated... Morning is fixing this issue. It does it right in the middle of a movie or show some times twice in an hour done times it won't do it for a cpl hrs. It's rather irritating to be honest. 

[RokuHaz-M]

Thanks for bringing this to us! @Kewlee

I totally get that your Roku Streambar is sending you back to the home screen—and it's quite irritating. Let’s dive into this together and get it sorted out quickly. 

• Are you having this problem with all of the apps on your Roku or just with one?
• Can you share the software version your Streambar is currently using?
• Aside from resetting your device, what else have you tried to fix the issue?
• Also, could you share your Roku's Serial Number and Device ID? (You can find that by going to Home > Settings > System > About.)

Can’t wait to team up with you!

Best,

Roku Community Team

[Kewlee]

Yes it's all apps it's the im pretty sure it's the software and I'm obviously not the only person with this issue it's all of them. So how do I fix it cause I can't return it and I'm out a 100 dollars 

Model #9104RW

Device ID S0D0647RSN2X

SERIAL#X018004RSN2X

Software version 14.1.4:7709

[RokuHaz-M]

Glad you're back! @Kewlee

Thanks for the extra info! There are a bunch of reasons we might run into this issue, but there’s usually a way to fix it. Let’s give this a shot:  

1. Go to Home  
2. Hit Settings  
3. System  
4. Power 
5. System Restart
6. Confirm restart

Once you've restarted, give it another shot! Let me know if that does the trick. 

Cheers! 

Roku Community Team

[Kewlee]

I just got home after being away a few days.. But it seems to be ok right now...I took the sound bar t to my friends who had a Roku TV and just to humor myself I wanted to see if it worked fine pair to that TV and it did then came home and tried it to my device a projector and started doing it again till I did the power restart so we'll see if it stays good🤞🏼

[Kewlee]

Nope its kicking me back to home page again worked for a while any other tricks I can try? 

[Kewlee]

So what do I do when the power restart still hasn't fixed the issue?? Cause I can't even enjoy a full hour of uninterrupted viewing .. This is really feeling like the worst buy ever! This may very well be my last Roku purchase and I use to love Roku smh

[RokuHaz-M]

Glad you're back! @Kewlee

Thank you for trying those steps! Since it didn't fix the issue, let's try updating the software. Try this:

1. Go to Home
2. Settings
3. System
4. Software Update
5. Check now.

After updating, restart the Roku and try again.

Let me know how it goes!

Roku Community Team

[Kewlee]

It checks for updates every day it has none mind you I've only had this device less than 2 weeks and I have checked before today a few times... Why can't Roku just come up with a update to fix this problem?

[Kewlee]

Omfg!!! I hate this streambar!!! It's wise than ever cutting my 40 min show for the 4th time right now!!! Wtf?????? I'm ready to throw this price off **bleep** in the street!!!