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lyndalewis96
Newbie
‎10-19-2022 06:19 PM

Spectrum TV App is asking me to start a free trial when I already have an account.

I bought a Roku  remote about 2 weeks ago and my spectrum TV app was working fine until this evening. When I click the Spectrum TV app it is asking me if I want to start a free trial and it is not allowing me to view any channels. It gives me the option to login into my spectrum account but when I do it brings me back to the screen of starting a free trial with spectrum. I also have tried deleting the app and adding it again and still the same issue. Can someone give me some insight as to what happened?

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renojim
Community Streaming Expert
‎10-20-2022 02:41 PM

Re: Spectrum TV App is asking me to start a free trial when I already have an account.

I can't give you any insight and you may have already tried this, but after you remove the channel/app make sure you restart your Roku device from Settings->System->Power (or just Settings->System on some Roku players) before you add it again.

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