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Kk242
Level 7

Small pixel dots on new tcl 55inch

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I just bought a TCL 55S435 tv and when I set it up the box I get this issue in the picture. Happens on all native apps and Home Screen.

However when I use the firetv connected to the hdmi port the screen is perfect without any of these dots at all.

can anyone tell me why this is and if it can be fixed?

 

These annoying tiny dots? Why? Can I fix?
These annoying tiny dots? Why? Can I fix?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Small pixel dots on new tcl 55inch

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@Kk242

Thanks for the post.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Small pixel dots on new tcl 55inch

Jump to solution

@Kk242

Thanks for the post.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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