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[linoytu]

Randomly went grey as I was watching a show. Unplugged it but that didn’t help. When I turn it on it’s still playing sound I just can’t see anything. How can I fix this? I’ve tried attaching a video but it won’t post

[RokuTakashi · Accepted solution]

Hi, @linoytu

Thanks for posting, and welcome to the Roku Community.

We understand the issue you mentioned in your post regarding a grey screen display on your Sharp Roku TV, and we appreciate you for taking the time to troubleshoot the issue.

In this regard, it appears that the issue is a symptom of a hardware issue. Thus, we recommend reaching out to your Roku TV manufacturer's support directly and bringing this to their attention. Hardware malfunctions, specifically on the TV's backlit display, are one of the main issues that they provide assistance with. They'll be able to assist you further as Roku TV manufacturers provide direct support with their TV models, and they only use the Roku operating system as their OS on their manufactured TV models.

For more information, you can find the details to contact them at Contacting Support for Your Roku TV

Hoping that this will be sorted out soon.

Best wishes,
Kash