We finally fixed it! In HBO Max, while you are playing a movie or show, there is a little box with lines in it at BOTTOM RIGHT of the screen. Click on it and set "Audio-English original Subtitles" to OFF.
Thanks for the post.
Can you please clarify the issue you are experiencing? What channel are you experiencing this issue with? What are your settings on? Do you have closed captioning on? What are the exact steps to reproduce the issue?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
I am also unable to turn off the narrator on Paramount Plus. Very annoying. Has anyone found a solution for this?
Had the same exact issue. I went into the options while in Paramount Plus, then went to the "accessibility and captions" part of the menu. In there there was an "audio track" option that had 2 options that said "English". The one that it was currently on had "descriptive" listed under it and the 2nd English option didn't so I switched to that and it fixed the issue.
mine only says english and english. there is no descriptive under audio track.
This worked in PP. thank you for sharing.
i am experiencing the same in paramount +. screen reader won't turn off. why won't anyone help us with this issue
Thanks for the posts.
Have you already tried pressing the * button four times to see if that helps resolve the issue you are experiencing? Can you provide a screenshot of the settings you are describing during the channel playback?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
