Hi @Traceymarie,
Greetings from the Roku Community!
We understand you're having a problem with your Roku Express since it could not connect through your Wi-Fi. We are happy to investigate further.
Can you please provide the following information below?
- How far is your Roku device from your network router?
- Did we recently make any changes to your network or network provider?
- What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
- Do you have cellular data so we can try connecting your device to your hotspot?
We look forward to hearing from you soon.
Thanks,
John
John
Roku Community Moderator
