Discussions

[stewart1785]

Hello everyone. I was using my Roku tv to play games earlier tonight when the display suddenly changed to black, green, and white lines. I tried the power cycle options and even unplugged everything and did the power cycle that way to see. I tried doing some research on my issue but haven’t found any luck. This is a picture of what happened while playing. Any help or suggestions would be appreciated.

https://imgur.io/a/wMHN5Mi 

[RokuEuniceL]

Hi @stewart1785,

A warm welcome here in the Roku Community!

We're glad to assist you with your issue with your Roku TV. What Roku TV are you using right now? (Hisense Roku TV. TCL Roku TV, etc.) Is the issue happening on all contents or channels, or is it isolated to one content or channel? Are you getting any error messages or error codes while playing content? Did your Roku TV experience any physical damage, like being dropped or getting wet? With more details, we will be able to assist you further. Also, please try to attach the video or photo to the community directly and not use a link.

We'll be waiting for your response.

Kind regards,

Eunice