Discussions

[Theonekels]

My Roku device randomly goes the the apple app screen. I have never used and do not have the apple app. The device will also black out but you can still hear the show sound. I can’t even use the remote when either of the above scenarios occur. I have to completely unplug the device from behind my tv.

[renojim]

Your remote could be malfunctioning.  Try removing the batteries (assuming it's not rechargeable) and using the mobile app as a remote to determine if the remote is the problem.

Roku Mobile App - Free for iOS® or Android™ | Roku

[RokuTakashi]

Hi, @Theonekels 

Greetings, and welcome to the Roku Community.

We appreciate you for sharing your concern here with us, and we're here to assist you in addressing the issue you've encountered with App Screen app that randomly appears on your screen. Let's perform the troubleshooting step provided below.

System restart your device

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

Once this has been performed, it will reboot your Roku device and should clear up the issue. Additionally, you can check for available updates on your Roku device.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

We encourage for you to check if the issue has been resolved after performing these steps. Let us know on what you find out.

Best wishes,
Kash