Discussions

[SD1290]

Have a brand new Plus Series TV. I have zero Bluetooth connectivity. It will recognize my Pixel Buds Pro, and Pixel phone, but not connect. I've tried making sure phone wasn't connected while trying to connect headphones and nothing. Seems like Bluetooth isn't turned on on TV..... just doesn't connect. 

[RokuERey]

Hi @SD1290,

Welcome to the Roku Community!

We're sorry to hear about this inconvenience and would like to know how we can help. 

Do you have another mobile device or other devices with Bluetooth capabilities that you can try to see if you're still seeing the same issue occur? 

We also have troubleshooting steps here: How to resolve issues connecting a Bluetooth device to your Roku device and see if this works for you.

Please keep us posted.

Thanks,

Rey