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Roku ad on left side pops up while watching tv

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Camper came with tcl Roku tv. We watch DIRECTV streaming but this annoying Roku information keeps coming up on left side of screen. 
How do I get rid of this?

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AvsGunnar
Community Streaming Expert

Re: Roku ad on left side pops up while watching tv

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@Leighscamper 

Your TV may be in "store/demo" mode as opposed to "home mode".

Some RokuTVs now allow you to change this in the Settings (if a Roku branded TV, I believe), but for the TCL Roku TV, you will likely need to Factory Reset it.  Press and hold in Reset button for 15-30 seconds, or through Settings/System/Advanced System Settings/Factory Reset and then select "use in home mode" when presented the option during setup and activation.

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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AvsGunnar
Community Streaming Expert

Re: Roku ad on left side pops up while watching tv

Jump to solution

@Leighscamper 

Your TV may be in "store/demo" mode as opposed to "home mode".

Some RokuTVs now allow you to change this in the Settings (if a Roku branded TV, I believe), but for the TCL Roku TV, you will likely need to Factory Reset it.  Press and hold in Reset button for 15-30 seconds, or through Settings/System/Advanced System Settings/Factory Reset and then select "use in home mode" when presented the option during setup and activation.

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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