@Leighscamper
Your TV may be in "store/demo" mode as opposed to "home mode".
Some RokuTVs now allow you to change this in the Settings (if a Roku branded TV, I believe), but for the TCL Roku TV, you will likely need to Factory Reset it. Press and hold in Reset button for 15-30 seconds, or through Settings/System/Advanced System Settings/Factory Reset and then select "use in home mode" when presented the option during setup and activation.
Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102