Discussions

[Champilj1]

My tv is stuck on recovery mode. I have held down the reset button and unplugged my tv. Nothing is working! It gets me to the step of asking for me to “update now” after connecting to my WiFi and after that it restarts and I have to input my WiFi information in all over again just for it to keep asking to “update now”, restarting and making me do it all over again. Please help.

[Arkansas5]

Our 65" TV started doing this around 1:00 today. It is now 7:32 p.m. 

One of the times it came up with the option to go to do Restart, Update, or Factory Reset. And we chose update. It came back with "update failed". So then we tried to reset it again by pressing the little button on the back of the TV by the HDMI connection multiple times trying our different options for WIFI. But now the only option is UPDATE. It runs through the update and one time got to 99%, but it then just goes back the the onn.Roku screen. We have unplugged everything from the TV, we have unplugged the TV from Power. We have waited different amount of times. We removed it from our list of ROKU devices. It still will not complete the update. Here is the information describing the TV:

Version :  CTF.04E12221A

Serial Number X012005G6326

DEVICE ID:  SOU4335G6326

HARDWARE ID:  G855x

onn Model:  100012587

[RokuJechealR]

Hi @Arkansas5,

Thank you for your first post to the Roku Community!

We appreciate you bringing the issue with your Roku TV to our attention. We understand that you are experiencing difficulties completing the software update, and for sharing the steps you've taken to resolve the issue and your device information.

Please be advised that if your Roku device is stuck at 99% during an update and then suddenly returns to the ONN Roku screen, this typically indicates a problem with your internet connection or the update process, preventing the new software from fully installing.

We recommend trying the following:

1. Restart your Roku device.
2. Check the stability of your internet connection.

In addition, we suggest connecting your Roku device to an alternative wireless network, such as a mobile hotspot, to see if that resolves the issue.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[abbeyabh]

My roku is stuck forever in the recovery mode 

will try and use your method and update here

[abbeyabh]

it did not work for me

need help

[abbeyabh]

I am facing the same issue for the entire day and have tried almost everything mentioned on the forum and youtube, nothing works.

 I tried the USB method as well but it did not work.

the tv is still stuck.

Some times I get the below screen which looks like graphics failing

[abbeyabh]

I tried all the steps today but same issue.

not able to generate Tracker ID as well.

[RokuJechealR]

Welcome to the Roku Community, @Champilj1!

We're sorry to hear about the issue you're experiencing with your Roku TV, which is stuck in recovery mode. Thanks for the steps you took to resolve the issue.

In this case, we recommend trying again to perform a factory reset on your Roku TV. Here's how:

1. Locate the reset button on your Roku device, which is usually on the back or bottom.
2. Ensure your Roku TV is powered on.
3. Press and hold the reset button for exactly 10 seconds.
4. Watch for a fast-blinking light, indicating that the reset is in progress.
5. Once the light blinks at a normal rate, release the button.

 If the issue persists, please provide the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What troubleshooting steps have you taken so far to resolve the issue?
• Who is your ISP (internet service provider), and what is the make and model of your router?

Thank you for your understanding and cooperation. We look forward to your response.

All the best,
Chel

[Champilj1]

Hi Chel!

Thank you for reaching back out to me!

I just tried what you suggested and it’s still doing the same thing. Here’s the information you requested:

version: DHA.50R02482A

serial number: X0120059KLGF

device ID: S0M73299KLGF

roku TV: G504X

RCA model: RTRU4327-B-US

I did not get a tracker ID. No issue popped up and I tried the pressing the home and back button 5 times. My TV screeen just went back to the recovery mode screen. After that it asked me to select a language and next for me to connect to my WiFi. After that it asked for me to “update now” then it restarted. It went off and came back on and once it came back on it was on the recovery mode screen again that asked me to select a language to do the process all over again.

My service provider is Xfinity and the model of my router is XB7 and the vendor is Technicolor.

[RokuJechealR]

Thanks for providing us with your device information, @Champilj1!

Please be aware that I have passed along your concerns and details to the appropriate Roku team for further investigation. Once more information is available, we'll be sure to post an update on this thread.

Your patience and understanding in the meantime is much appreciated.

All the best,
Chel