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holotso1
Newbie

Roku Tv-can't program universal remote

Anybody have a fix for my Roku Tv. The factory remote doesn't work. Even with fresh batteries. I had a universal remote programmed but it quit working. I tried programming it again using the same code that worked the first time, and it doesn't work. Also tried to program it to another universal remote. Didn't work. The Roku TV isn't responding to any remote. Even resetted the tv.

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renojim
Community Streaming Expert

Re: Roku Tv-can't program universal remote

It's rare, but it's possible that the IR receiver in the TV has failed.  They're generally located nearby the power light, so try pointing a remote very close to that area.  If you get no response, you should be able to use a voice remote to control the TV, but it has to be paired first.  If you factory reset the TV and it's on the "Let's get started page", you'll need a working remote to do anything.  If you haven't factory reset the TV, don't!  Assuming it's still connected to your network, you may be able to get away with using the mobile app as a remote.

To verify whether your original remote is really not working, try pointing it at a digital camera like the one in your phone and pressing a few buttons on the remote.  You should see flashes coming from the end of the remote on your camera's screen if the remote is working.

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