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Ok91
Level 7

Roku TV stops and goes to menu or screen just goes black

I got my Roku tv three weeks ago and it started this flipping back  to the home screen two days ago. Anybody solved this problem?

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2 REPLIES 2
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku 4K Service stops and goes to menu or screen just goes black

@Ok91

Thanks for the post.

Can you please specify the issue you are experiencing? Is this issue happening on a specific channel or does it happen across all channels?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Butch518
Level 7

Re: Roku 4K Service stops and goes to menu or screen just goes black

@RokuDanny-R 

  - I have 4 Rokus, the older models don’t appear to have this issue but my newest unit (Ultra LT, purchased 9/26/21) is. The first few weeks it worked great, now over the last couple weeks I can start any app, the app will work for a while, I’ll be in the middle of watching a video and then poof back to the Home Screen.  There is no error message, no reboot or any indication it’s about to happen.  I’ve checked for update and none available.  I was not using a MicroSD card when the issue started but added a 32GB card hoping it would resolve the problem and it continues to occur.

Device ID 046079193938

SKU 466RW

LOT 214102427

Model 4662RW

Serial Number YJ0090193938

Software Version 10.0.0 build 4209-46

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