I'd be delighted to take a closer look to see how we can assist you in getting up and running. A few questions here to better understand what you're experiencing: 1. Are you using a Roku TV or a Roku device? 2. Does the issue only occur on a specific channel or all channels on your Roku device? 3. How long has the issue been occurring? 4. What specific troubleshooting steps have you taken so far to try to resolve the issue? 5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
With more information, we will be able to assist you further.