Roku Community

shavonne71

I tried every reset option with the remote and nothing work. The light of the tv come on at the bottom near the tv brand name and stays white. Before it was red. I cannot see anything to make any selection on the screen: the screen turn on with the sound but no picture

renojim

@shavonne71, if you can shine a bright light on your TV and see a picture, your backlight has probably failed. It seems to be a common problem with Roku TVs from several manufacturers. If it's still under warranty, contact the manufacturer:

Where to get support for your Roku TV™ | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

renojim

@shavonne71, if you can shine a bright light on your TV and see a picture, your backlight has probably failed. It seems to be a common problem with Roku TVs from several manufacturers. If it's still under warranty, contact the manufacturer:

Where to get support for your Roku TV™ | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

Roku Community

Discussions

Roku TV not playing. Only sound come out

No video

Re: Roku TV not playing. Only sound come out

Re: Roku TV not playing. Only sound come out