Discussions

[Jd121rogne]

Mine keeps doing the 10sec rewind every 15min. I’ve unplugged and plugged back in refreshed. Restarted. Even did a factory reset. It’s completely up to date. It does it on every app I use. I took the batteries out of my remote. I’ve unhooked WiFi and reset up. I’ve done everything I can do. This has been a week or so. I’m about to sell it and never have a Roku again. 

[Italia11]

Any fixes for this? Mine started doing it this week. We’ve tried resetting to no avail. I’m going to start looking at other streaming players if this doesn’t stop. 

[RokuArjiemar]

Hello @Italia11 and @Jd121rogne!

Thank you for posting in the Roku Community!

We truly appreciate you reaching out to us about your Roku TV. We understand how important it can be to experience issues with getting stuck in a loop, and we're here to help you resolve this.

Did the issue occur before or after the recent update?

We would be happy to investigate further, but we need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

Thanks,
Arjiemar
We look forward to working with you to help resolve this issue.

[Rwschulgen]

After the recent update 11/17 my tv is doing the same thing. When I pause it, it starts playing by itself. It’s in a constant loop…

[Rwschulgen]

[Rwschulgen]

Help! I’m having the same isssue… I want to fix my tv