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riccode
Level 8

Roku TV Screen mirroring not working anymore

Screen mirroring stopped working today. Followed every step in this discussion, nothing worked.

Model: 5315X - Roku TV

Serial number: 2N0055827687 (6Y46D5827687)

Software version: 11.5.0 build 4312-12

Timestamp: 2022-12-10T17:29:38Z

issue ID: 87-494-969

Was working yesterday. Now it fails almost immediately, the purple "connection" screen comes up, but fails before any progress bar is displayed. Connection fails on 3 different devices (two phones and a laptop). Tried all the steps, including changing the wireless to 2.4Ghz and a full factory reset.

Please advise.

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2 REPLIES 2
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV Screen mirroring not working anymore

@riccode

Thanks for the post.

Can you please provide more detailed information about the issue you are experiencing?

  • what brand, model and OS are the devices you are trying to screen mirror
  • what are the exact steps to reproduce the issue
  • can you provide a screenshot of what you are seeing on screen when this issue occurs

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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riccode
Level 8

Re: Roku TV Screen mirroring not working anymore

Brand, Model, OS: 1) Acer. System Model Swift SFX16-51G, OS Name Microsoft Windows 11 Home
                               2) Samsung. Galaxy A5. Android version 8.0.0

Steps to reproduce: Press "smart view" on phone. Press "Connect to a wireless display" on laptop.

Screenshot: Not much to see.The purple screen cast icon appears on the TV for about 2 seconds, then briefly goes black, then returns to the home screen.

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