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Jbuco
Newbie

Roku TV Completely Dead- can someone help?

Hi, yesterday I came home and my 75 in Roku TCL TV was completely dead. No signs of life. Remote fine and put in new batteries. The plug is fine I tested other things there like lights and a soundbox and it works for those. I have tried EVERYTHING. Power on/off for 30+ seconds, reset button for 30+ seconds etc. I called TCL and did everything they tried and nothing worked. there is no sign of life- no light indicator whatsoever.

The day before there was an update and the tv started acting a little weird (showing Spotify content in Netflix, not opening Max shows but playing the volume). After doing a remote reset (home 5 times, up once, rewind twice, forward twice) it started working. But the very next day it was dead! Please help!

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RokuJanadeeK
Retired Moderator

Re: Roku TV Completely Dead- can someone help?

Hi @Jbuco,

Thank you for bringing this to our attention.

We understand the issue you're having with your Roku TV. Could you provide us with these details:

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Troubleshooting steps you have tried so far.
  • How are you powering the device?

Please keep us informed.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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