Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
HerbieMan3B
Level 7

Roku TV Audio Delay on YTTV

Jump to solution

I recently replaced my TCL Roku TV with a Hisense Roku TV. I have two Roku speakers and a Roku subwoofer. I now have audio delay / lip sync issues (audio is ahead of visual) on YouTube TV app only. I don't not have this issue on Netflix or other channels/apps. I did not have this issue on the old TCL Roku TV with the same speakers/subwoofers.  What gives?

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Audio Delay on YTTV

Jump to solution

@HerbieMan3B 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to YouTub TV directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the YouTube TV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.google.com/youtubetv/?hl=en#topic=7071745

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Audio Delay on YTTV

Jump to solution

@HerbieMan3B 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to YouTub TV directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the YouTube TV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.google.com/youtubetv/?hl=en#topic=7071745

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
Visitor45763
Level 14

Re: Roku TV Audio Delay on YTTV

Jump to solution

FYI: Someone recently said they couldn't fix a YouTube problem without removing both YouTube & YouTubeTV. Then go to home>settings>system>power to restart the tv. Add the app(s) back.

There's a lot of people having lipsync issues, but not just with yttv. Someone said disabling any sound settings can help. I.e., press "*" and look at the sound mode. Should be normal. If the tv is adjusting the sound for something special like "voice" or "leveling" it might slow the tv.

If it's new, I would be sure not to let the return window run out. 

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
0 Kudos