Forum Discussion

HerbieMan3B's avatar
HerbieMan3B
Newbie
5 years ago
Solved

Roku TV Audio Delay on YTTV

I recently replaced my TCL Roku TV with a Hisense Roku TV. I have two Roku speakers and a Roku subwoofer. I now have audio delay / lip sync issues (audio is ahead of visual) on YouTube TV app only. I...
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    HerbieMan3B 

    Thanks for the post.

    Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

    If the issue remains unresolved, I'd recommend reaching out to YouTub TV directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the YouTube TV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

    You can reach them here: https://support.google.com/youtubetv/?hl=en#topic=7071745

    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

HerbieMan3B 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to YouTub TV directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the YouTube TV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.google.com/youtubetv/?hl=en#topic=7071745

Thanks,
Danny

  • PB03's avatar
    PB03
    Binge Watcher
    3 years ago

    We purchased a 55" Hisense A6 Series 4K Ultra HD TV (55U6GR). We immediately noticed the same issue so many have reported to ROKU and the community. The sound from the TV audio outputs do not sync with the TV speakers. We did research and find a great many folks reporting about a 100ms - 200ms delay in any attached sound device (sound bar, speakers, head set, etc.) Theres seems to be no way to correct this issue, and thus all we can only use in the tv speakers. This seems to be an issue with ROKU. We called the dealer, and were told that the sound sync issue is the most frequent complaint they hear about ROKU TVs. They gave us 30 days to return.  The on board speakers, as has been reported, appear to be the only audio in sync. The headset output, the ARC HDMI, the optical audio output, all are not in sync with the built in speakers, and thus there is a sync issue, and an echo. There does not appear to be a way to bring all audio outputs into sync. This also appears to be well reported, and a very common issue with ROKU tvs. Before we take up the return offer from the dealer, we are wondering if ROKU is doing anything to correct this issue? Why is this a ROKU issue in the first place?  Thank you.

    • MrMojoRisin's avatar
      MrMojoRisin
      Reel Rookie
      3 years ago

      Exact same problem here also which is why I looking at your post 🙂

      I love ROKU TV's but I'm returning the #Hisense and getting a different brand

      Shame cause I got a great deal...now I know why

      My 55" TCL ROKU did great for 7 years till one panel darkened

      So glad that you researched and passed it along

      Many thanks

      • PB03's avatar
        PB03
        Binge Watcher
        3 years ago

        But no answers.  The sound from the TV audio outputs do not sync with the TV speakers. We did research and find a great many folks reporting about a 100ms - 200ms delay in any attached sound device (sound bar, speakers, head set, etc.)  We called the dealer, and were told that the sound sync issue is the most frequent complaint they hear about ROKU TVs. The on board speakers, as has been reported, appear to be the only audio in sync. The headset output, the ARC HDMI, the optical audio output, all are not in sync with the built in speakers, and thus there is a sync issue, and an echo. There does not appear to be a way to bring all audio outputs into sync. This also appears to be well reported, and a very common issue with ROKU tvs. wondering if ROKU is doing anything to correct this issue? Why is this a ROKU issue in the first place?  Thank you.

  • Her_Starshine's avatar
    Her_Starshine
    Newbie
    3 years ago

    To fix (internal TV-speaker) audio delay from streaming services:

    While watching your content, press (*) on the remote.

    Go to <sound settings>

    Turn 'sound mode' to "standard".

    Turn off any volume leveling or "volume mode".

     

    It'll be immediately obvious if this method worked.

     

    Always, if you're having any audio/video quality issue, start by disabling post-processing features.