Discussions

[ziclownoleander]

I've had this Roku for two years, no problems until three days ago. 

Every time I turn the TV on, I get the not connected message in the top right corner, but when I try to go and manually connect to the internet, it gets stuck on 'wireless scan' forever, nothing pops up. The only thing that has made it work is resetting the Internet connection and then restarting the Roku. This is not a solution and I would prefer to have a functioning TV like everyone else.

I have tried resetting my router and moving it closer, this is not a wifi issue but a Roku issue.

I have TLC Model 40S325, hardware ID 8124X, software version 13.00, build 24062-48, and it was last updated 6/4/24. 

Please help, this is driving me nuts

[dickless]

Join the club. My advice to you is just get rid of the Roku because obviously its not going to get fixed.

anything Roku tells you to do to fix the problem is not going to work and they know it. What ever REAL issue is with Roku they are not talking so I think it must be a fatal error in the software that cannot be fixed otherwise it would have been fixed 3 years ago when these same identical complaints started being posted 

Do yourself a favor and wash your hands of Roku and move on to another streaming venue. I did and its not driving me nuts any longer.

[ziclownoleander]

Seriously this has been a problem for three years and they won't fix it at all? That's so **bleep**ed up. I barely have enough money to pay rent let along getting a new TV, if I had known this would happen I wouldn't have bothered with this piece of garbage in the first place 😫

Thanks for your input, I'll probably just start saving for a new one and hopefully I'll be able to replace it within the year

[TiTi_21]

I have two Roku TCL TV’s and one Roku Express. One of my Roku TCL TV’s keeps losing connection and it is closer to the WiFi router than my other Roku TCL tv. My other Roku TCL tv is not having any WiFi connection issues and neither is my Roku express. The Roku TCL tv light keeps blinking and then it will say lost connection. This has been going on for about 3 weeks now. I restart the tv each time and when it loads back on its shows excellent connection. Can someone please help me figure out why this tv is doing this. I was thinking it might be a bug, by the way I checked for software update and it shows the tv is up to date.

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @TiTi_21!

We appreciate you reaching out for support, and we'd be happy to offer some help and provide further information about this.

• When evaluating the network, we should also consider the total number of devices connected to it. Nevertheless, kindly check the following steps below to help you: 

Check your network connection:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select Check connection

• Tip: If a stronger wireless signal is detected, you will see an on-screen message suggesting you connect to a recommended network. If the recommended network requires a different password, you will be prompted to enter one.

For reference, you may check our support article dedicated to this: 

• How to check the connection to your home network and the internet
• How to improve the Wi-Fi or wireless internet connection to your Roku streaming device

I hope you find this information helpful.

Best regards,
Carly

[Kilsally]

I have the same issue. Every night I switch the TV on and it says no connection. I go until the menu and select restart and the WiFi is working once it restarts. 

My phone works fine with the WiFi so it isn't the WiFi.

[Kilsally]

This is a recent issue on my TV and I see a few others posting similar recently which hints at a firmware update issue. 

My TV reports the last system update as being 7th June 2024

[TiTi_21]

That's interesting you are experiencing it too, so it's not a wifi issue. I believe it is a bug tbh

[TiTi_21]

I exited YouTube TV to go to the home screen to check the settings to see when my TV was last updated and right when I entered the home screen it said not connect when I was watching YouTube TV previously. My TV was also last updated on June 7, 2024, yes I agree it must be a firmware update issue. 

[TiTi_21]

I have excellent wifi and a wifi 6 router and a router extender, I haven't experienced this before even with all my devices using wifi and it's only that one Roku TCL tv that is losing connection.